Upon request, the agency must explain the rights and responsibilities of clients and the following requirements placed on the agency.
The agency is required to make periodic reviews of eligibility if the application is approved. The agency shall notify the client of the expiration of the review period and shall send the client a renewal form prior to the last month of the review period.
The agency is required to investigate and refer for legal action any alleged fraud related to the receipt of assistance.
The agency shall accept an application containing a legible name and address (unless homeless) and which has been signed. Refer to 1410.
The agency has the responsibility to process all subsequent applications timely so there will be no break in the benefits the client is eligible to receive.
The agency is responsible for establishing claims for overstated eligibility (either fraud, client, or agency error).
The agency shall restore benefits to the client if benefits were wrongfully denied, delayed, or terminated.
The agency is responsible for giving adequate and/or timely notice of action when appropriate.
Reserved
Reserved
The agency has the responsibility to insure that case file documentation supports the decision to provide, deny or change eligibility, benefits, or services.
Services shall be provided in the most cost-effective manner in order to provide the client with the appropriate services within the resources allowed.