Kansas Family Medical Assistance
Manual (KFMAM)
Eligibility Policy - 7/11/2025
7220
7230 Whereabouts of Recipient Unknown - In instances when the agency does not know the whereabouts of a recipient, typically due to receiving returned mail with no forwarding address, the agency should attempt to confirm the consumers’ whereabouts through available methods of research, including (as best practice) contact with the consumer via phone. If updated information is not located, coverage is discontinued for all non-pregnant adults on the case allowing adequate notice only. The Notice of Action is to be sent to the last known address. See 1423.06.
The above does not apply if the application for review returns with no forwarding address. That is because assistance will terminate automatically for failure to return those forms.
Coverage shall not be terminated for continuously eligible children or pregnant women according to provisions of 2300. If the agency becomes aware that residency requirements of 02050 are no longer met coverage shall be terminated.
If at any time prior to the consumer’s next renewal (12-month review period) their whereabouts become known, eligibility must be reinstated. This means that if a consumer contacts the agency after being discontinued due to whereabouts being unknown and they provide an updated in-state address, eligibility must be reinstated back to the date of discontinuance if the consumer is still within the original review period. An exception to this policy exists when a consumer had a change in circumstance during that timeframe that would have caused loss of eligibility such as moving out of state (assuming it was not a temporary absence). It is not required that staff clarify possible changes in circumstance prior to reinstating coverage.